Accessibility Statement
At Ticketline, we are committed to ensuring that all customers are supported throughout the ticket booking process and have an enjoyable time at each show. Accessibility accommodations vary from venue to venue, and we recommend that if you require venue specific information that you check the venue website or contact the venue directly.
Booking accessibility tickets
We will sell accessible tickets wherever possible. In some cases, you’ll need to contact the venue for more information on their accommodations. In the majority of cases we offer free tickets for companions/ personal assistants alongside a general admission ticket. In order to book a ticket for a companion or personal assistant at no extra cost, please contact Customer Services by calling 0161 813 2222 or sending an email to customerservices@ticketline.co.uk. In some instances we require proof of accessibility needs. This can be provided in the form of:
- Front page of a DLA/PIP letter
- Attendance Allowance letter
- War Disablement Pension
- Evidence that registered visually impaired
- Assistance Dog ID card
- Access Card
Hard of hearing support
We want all our customers to have a great experience when they call us. Our staff are experienced with Relay UK for our customers who are deaf, hard-of-hearing and/or speech-impaired if you wish to contact us this way. Relay UK works by supporting those who find using the phone tricky. To contact us using the Relay UK app you can dial 18001 followed by our phone number (0161 813 2222) to receive support throughout the call. If you need to download the Relay UK app or require further information about the service, please visit the Relay website.
Website
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so we strive to adhere to the following standards and guidelines:
This website conforms to the Double-A level of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 1.0. These guidelines explain how to make web content more accessible for people with disabilities, as well as people without disabilities in certain situations, such as people using a slow Internet connection, people with "temporary disabilities" such as a broken arm, and people with changing abilities due to aging. Conformance with these guidelines will help make the web more user friendly for all people.
This site has been built using code compliant with W3C standards for XHTML and CSS. It should display correctly in the majority of current browsers, but has been extensively tested on:
All text content on this website uses relative font-sizing which can be increased or decreased using the text-size options in your browser. Most browsers also support the use of ctrl + and ctrl - keyboard shortcuts.
Sometimes, despite our best efforts, there may be on occassion areas of the website that fall outside the intended quality levels we aim for. Should you experience any difficulty in accessing our website, or should you simply wish to report an error or incorrect information, please don't hesitate to contact our web team
